DEC SERVICE

Field Services & Service Agreements

(DEC IMPIANTI)

DEC SERVICE is committed to providing you with the best service and support on your DEC product. We offer many services to help keep your plant running efficiently.

• On-site Service from DEC IMPIANTI factory-trained engineers ensure that your facility runs smoothly and that downtime is minimized.

• Start-up and Application Assistance.

• Systems Modification includes software and hardware upgrades, option installations and retrofit assistance.

• Telephone Hotline Support is available 5 days a week with skilled technicians able to solve your problems quickly.

• Remote Diagnostics can analyze and diagnose problems via D.RCS™ (DEC Remote Control System).

DEC.RCS™

DEC Real Time Remote Control Service

DEC SERVICE Agreements

Even the best equipment needs maintenance and care, so we offer three levels of Service Agreements: Basic, Extended, and Premium.

Service Agreements are ideal for greater control and budgeting of your maintenance costs. They also offer a variety of benefits, such as:

• Enhanced protection against downtime;

• Reduced budget worries;

• Lower predictable service costs.

Write an e-mail to DEC SERVICE today, so to schedule a service visit, for Hotline support or to obtain information about DEC SERVICE Agreements.

DEC.RCS™

DEC Real Time Remote Assistance - Main Control Station